Shipping & Returns

ACCURACY
Alex Perry uses reasonable endeavours to ensure that all details, descriptions and prices which appear on the Site are accurate however, errors may occur. If Alex Perry discovers an error in the price of any Goods that you have ordered, we will notify you immediately and offer you the option to reconfirm your Order at the correct price or to cancel your Order. In the case that we cannot get in contact with you, we will cancel the Order and refund you in full. The Site may contain errors and inaccuracies and we reserve the right to correct any errors or inaccuracies and to update information at any time without any notice. If an order sent from Alex Perry to the customer is not delivered for any reason including due to fault of the courier or delivery service, Alex Perry must, subject the original conditions applicable to acceptance of the Order:
(a) replace the item;
(b) refund the customer in full, or
(c) issue a credit note for the full amount.
Alex Perry delivers nationwide with DHL Express for no additional cost.
Alex Perry Delivers Internationally via DHL Express for no additional cost.

No returns or exchanges are accepted for international purchases; all international sales are final.
Alex Perry will work to dispatch the Goods the subject of your Order as soon as possible after acceptance of the Order and will notify you by email with the tracking number of consignment as soon as one is available. Orders are processed Monday – Friday, excluding public holidays. Once Goods have been dispatched, the delivery address cannot be changed so please ensure you have provided the correct details. Deliveries cannot be made to Post Boxes or Parcel Lockers. If you provide a business address for delivery, please specify the name of the business. Please ensure the delivery address is attended between business hours as all deliveries of Goods require a signature upon receipt of delivery. If no one is available to sign for a delivery, DHL will leave an “attempted delivery” card.
CONSUMER GUARANTEES
Alex Perry provides full refunds for Goods purchased online if the Goods:
(a) are faulty, not of acceptable quality, or unsafe; or
(b) do not match the description of the Goods given on the Site or given to you by any Alex Perry representative.
Goods that are damaged by you, or showing wear and tear are not faulty.
If you believe Goods purchased by you are faulty or do not match the description given by Alex Perry, please contact one of our client advisors at enquiries@alexperry.com.au.
SHIPPING
All orders ship from our Australian facility via DHL Express. Orders are processed Monday – Friday, excluding public holidays.
Please ensure to provide the correct delivery address at the time of placing the order. Once Goods have been dispatched, the delivery address cannot be changed.

National orders are dispatched within 1-3 business days. 

International orders are dispatched within 1-7 business days.
RETURNS
International purchases are final sales and cannot be returned or exchanged. 
If you wish to return Goods, please ensure you comply with the specific conditions set out in the Terms and Conditions. National returns within Australia are only accepted within 7 business days of receiving the Goods. Any National Goods returned within Australia by a customer to Alex Perry are at the sole risk and cost of the customer.  The customer must bear the cost and expense of any loss of or damage to any Goods that are returned. The customer must undertake to ensure, that any Goods returned to Alex Perry are sent by registered post with an effective tracking facility, and include the labels provided by Alex Perry from the original Order.
INTERNATIONAL ORDERS
International purchases are final sales and cannot be returned or exchanged.
Alex Perry provides full refunds for Goods purchased online if the Goods:
(a) are faulty, not of acceptable quality, or unsafe;
(b) do not match the description of the Goods given on the Site or given to you by any Alex Perry representative.
NATIONAL RETURNS
Please contact one of our client advisors at enquiries@alexperry.com.au to register for a return. Following this you will be notified with an acceptance of return and further instructions. Your return will only be accepted if you have contacted Alex Perry within 7 business days of receiving the Goods. The Goods must be wrapped in the original
packaging and returned to Alex Perry, attention: Customer Care by registered post to: 

ALEX PERRY

LEVEL 1, 98 RILEY STREET
DARLINGHURST NSW 2010
AUSTRALIA
PH: +61 2 9368 1008
Email: enquiries@alexperry.com.au


Once your return is received by Customer Care, the Goods will be checked thoroughly by one of our client advisors to determine whether the Goods meet with Alex Perry’s returns conditions.  If the Goods do meet the preconditions for return you will receive a refund. If the Goods do not meet the returns conditions one of our client advisors will contact you further.
For more information regarding returns, please contact Customer Care:
PH: +61 2 9368 1008
E:  enquiries@alexperry.com.au
CHANGE OF MIND RETURNS
Please note that change of mind returns are only applicable to National Customers.
A “change of mind” return means any return by a customer of Goods that are not faulty and have not been misdescribed. Alex Perry accepts change of mind returns for a full
refund provided that the Goods were full priced items purchased online, and the following conditions have been met:
(a) the customer has obtained confirmation from Alex Perry within 7 business days of receiving the  Goods;
(b) the Goods have not been worn, altered, damaged or washed;
(c) the Goods have all original tags attached to them;
(d) the Goods returned are in their original packaging;

If a change of mind return does not meet any one or more of the above conditions, the change of mind return will be rejected.
To ensure items are fit to be returned, we recommend that you:
(a) do not apply any body-moisturisers before trying clothing on in order to avoid marking leather, silk, suede and other delicate fabrics;
(b) do not let make-up rub off on garments, and
(c) do not allow jewellery to catch on garments.
EXCHANGES
If you would like to exchange an item for another size or a different style, please contact our client advisors directly at enquiries@alexperry.com.au with details of your request. Only full priced items are eligible for exchange. Sale items are not eligible for exchange.
CONTACT
To make contact one of our client advisors or otherwise communicate with the Alex Perry team, please use the following contact details:
Alex Perry
Level 1, 98 Riley Street
Darlinghurst NSW 2010
Australia
Phone: +61 2 9368 1008
Email: enquiries@alexperry.com.au