Shipping
When will my order be shipped?
Orders are typically dispatched within 24 hours of placement, Monday through Friday. Orders received over the weekend or on public holidays are processed on the next business day.
For an estimated delivery date tailored to your order, please reach out to our Client Services team.
Is a signature required upon delivery?
Yes. Each Alex Perry piece is dispatched with signature on delivery, ensuring it arrives safely into your hands.
How much will I pay for shipping?
Complimentary shipping is provided on every order, both domestic and international, including returns and exchanges.
International orders are dispatched via DHL Express on a Delivery Duty Paid basis — all taxes and duties are included, with nothing further to pay upon arrival.
All deliveries require a signature on receipt.
Returns
How can I initiate a return?
To initiate a return, please contact our Client Services team within 14 days of receiving your order.
You will be provided with a complimentary returns shipping label, along with a returns invoice for international orders.
What is the return policy?
Full-priced garments may be returned within 14 days of delivery, provided they are in their original condition — unworn, unaltered, and with all tags intact.
Pieces purchased on sale are eligible for exchange or store credit; refunds are not offered on these styles.
Can I get a refund for a discounted item?
Pieces purchased on sale are not eligible for refunds. Sale items are, however, eligible for exchange or store credit.
How do I redeem the credit note I received from my return?
Following the processing of your return, our Client Services team will email you a credit note containing a unique code. Simply enter the code in the 'Discount Code' field at checkout.
Please note that credit is tied to the email address used on the original order.
When will I receive my refund?
Upon arrival at our returns address, each return is subject to a quality inspection before being processed. Our Client Services team will notify you once your return has been finalised.
Funds typically return to your original payment method within 3–5 business days from that confirmation.
Orders
Can I amend or cancel an order once it is placed?
Amendments and cancellations can be accommodated provided your order has not yet been dispatched.
If you require a change, please contact our Client Services team at the earliest opportunity and they will assist where possible.
How will my order be delivered?
Every order is dispatched via premium courier to ensure secure and timely arrival.
Deliveries within Australia are fulfilled by Australia Post Express. International orders are shipped with DHL Express.
Product Information
The style I want is out of stock. What can I do?
Many Alex Perry pieces are crafted in limited quantities and styles can sell through quickly.
Should the piece you are seeking show as unavailable, please contact our Client Services team. They can check availability across our stockist network and explore alternatives on your behalf.
How do I determine my size?
A detailed size guide is available on every product page. Our Client Services team is also on hand to offer personal sizing guidance and recommendations.
Alex Perry garments are precision-tailored to a structured silhouette. For pieces with a cupped bodice or in bonded crepe, we recommend selecting the size that most closely aligns with your largest measurement.
Please note that Alex Perry garments are sized to the UK scale — our conversion chart will help you locate your equivalent size.
Contact
How can I contact Alex Perry support?
Our Client Services team is available Monday through Friday, 9am–5pm AEST, excluding NSW public holidays.
You may reach us at clientservices@alexperry.com.au and we will respond at the earliest opportunity.
Where are your stores located?
A full list of our international stockists is available on our Stockists page. We recommend contacting each boutique directly for current inventory enquiries.
Within Australia, Alex Perry ready to wear is available exclusively through alexperry.com.au.