All international orders are sent with DHL Express.

Please allow up to 3 business days for order processing and up to 7 to 10 business days for delivery.

Depending on the value of goods, you may be requested by U.S. Customs Border Protection to provide your social security number (SSN). The purpose is for tax administration by the U.S.
government. This information should be provided to the carrier (DHL) when prompted.

Should there be any delays outside this timeframe please contact our team at enquiries@alexperry.com.au.

All international orders are sent with DHL Express.

Please allow up to 3 business days for order processing and up to 1 to 3 business days for delivery.
Should there be any delays outside this timeframe please contact our team at enquiries@alexperry.com.au.

Orders are processed within 3 business days after placing your order, excluding all public holidays and weekends. Whilst we make every effort to ship your order as quickly as outlined above, unforeseen delays in shipping may occur. 

If you have any concerns, please contact our team at enquiries@alexperry.com.au 

Orders from alexperry.com.au are shipped from our warehouses in Australia. The warehouse that will ship your order is determined based on availability of the item(s) purchased and cannot be selected or changed.

Once your order has been processed and dispatched, we are unable to change any of the order details, such as name/or address on the invoice. If you change your mind after placing an order, please contact our team at enquiries@alexperry.com.au as soon as possible. 

For help initiating a return please refer to our Returns and Refunds page.

Currently there are no in-store options available, and all orders are shipped from our warehouse in Australia.

We begin processing orders within 24 hours of placement on all operating business days. Our warehouses ship Monday through Friday - orders placed after 3:00 pm local time on Friday will be processed and shipped the following business day. Please note that local time refers to the time zone of our warehouse locations, not the location of the customer.

If your order has not been delivered within the estimated period, we suggest that you check that the address indicated for the delivery is correct.  In the case of a missed delivery, please contact DHL with your tracking details.

For further assistance, please contact us at enquiries@alexperry.com.au

If you wish to return any item(s) from your order you must obtain approval from our customer care team within 7 days of delivery.

Returns are accepted at the cost of the customer, including both freight and duties & taxes.

Items must be undamaged and in sellable condition and must be returned in their original condition in a sealed box, with all garment tags attached. Returns that have been worn, used, altered, or damaged will not be accepted. Alex Perry will not be held responsible for any missing returns or items whilst in transit.

If your return has been approved in accordance with the above requirements, the payment method used to process the original transaction will be used to process the refund. Please note items returning from outside Australia may incur additional costs in the return process.

Please note that we may not refund item(s) that are sent without any return paperwork or communication with our customer care team.

Item(s) received outside of the specified returns period will not be accepted.

If your item meets the above criteria, please reach out to our team at enquiries@alexperry.com.au, where you will be notified with an acceptance of return and further instructions.

Product must be returned in original packaging to the below address:

Alex Perry
Level 1, 98 Riley Street
Darlinghurst NSW 2010
Australia
Phone: +61 2 9368 1008
Email: enquiries@alexperry.com.au

Once your return is received by Customer Care, the Goods will be checked thoroughly by one of our client advisors to determine whether the Goods meet with Alex Perry’s returns conditions.

If you would like to exchange an item for another size or a different style, please contact our client advisors directly at enquiries@alexperry.com.au with details of your request. Only full priced items are eligible for exchange. Sale items are not eligible for exchange.

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