FAQ

Shipping

International Shipping
All international orders are sent with DHL Express. Please allow 4 to 10 business days to receive your order.
National Shipping
All national orders are sent with DHL Express. Please allow 1 to 3 business days to receive your order.
For more information regarding our shipping methods and carriers please refer to our Shipping and Delivery Page.
When will my order be dispatched?
Orders are processed and dispatched within 1–3 business days after placing you order, excluding all public holidays and weekends. Whilst we make every effort to ship your order as quickly as outlined above, unforeseen delays in shipping may occur. 
If you have any concerns, please contact our team at enquiries@alexperry.com.au 
Where is my order shipped from?
Orders from alexperry.com.au are shipped from our warehouses in Australia. The warehouse that will ship your order is determined based on availability of the item(s) purchased and cannot be selected or changed.
Can I modify or cancel an order?
Once your order has been processed and dispatched, we are unable to change any of the order details, such as name/or address on the invoice. If you change your mind after placing an order, please contact our team at enquiries@alexperry.com.au as soon as possible. 
For help initiating a return please refer to our Returns and Refunds page.
Can I collect my online order in person?
Currently there are no in-store options available, and all orders are shipped from our warehouse in Australia.
Why hasn’t my order shipped yet?
We begin processing orders within 24 hours of placement on all operating business days. Our warehouses ship Monday through Friday - orders placed after 3:00 pm local time on Friday will be processed and shipped the following business day. Please note that local time refers to the time zone of our warehouse locations, not the location of the customer.
What should I do if my order hasn’t been delivered yet?
If your order has not been delivered within the estimated period, we suggest that you check that the address indicated for the delivery is correct.  In the case of a missed delivery, please contact DHL with your tracking details.
For further assistance, please contact us at enquiries@alexperry.com.au

Return Policy

How do I return an Alex Perry product purchased online?
No returns or exchanges are accepted for international purchases; all international sales are final.
Goods purchased on alexperry.com.au within Australia may be eligible for an exchange, return or refund.
All online returns undergo rigorous quality checks so please ensure you meet the following criteria before submitting a return request.
(a) Products must be new, unworn and in original condition (including any hygiene seals).
(b) You have contacted Alex Perry within 7 days of receiving the product.
(c) You are within Australia.
What is the return process?
If your item meets the above criteria, please reach out to our team at enquiries@alexperry.com.au, where you will be notified with an acceptance of return and further instructions.
Product must be returned in original packaging to the below address:
Alex Perry
Level 1, 98 Riley Street
Darlinghurst NSW 2010
Australia
Phone: +61 2 9368 1008
Email: enquiries@alexperry.com.au

Once your return is received by Customer Care, the Goods will be checked thoroughly by one of our client advisors to determine whether the Goods meet with Alex Perry’s returns conditions.
Can I exchange an item purchased online?
If you would like to exchange an item for another size or a different style, please contact our client advisors directly at enquiries@alexperry.com.au with details of your request. Only full priced items are eligible for exchange. Sale items are not eligible for exchange.

General

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