Shipping
When will my order be shipped?
Orders are typically dispatched within 24 hours of placement, Monday through Friday. Orders received over the weekend or on public holidays are processed on the next business day.
For an estimated delivery date tailored to your order, please reach out to our Client Services team.
Is a signature required upon delivery?
Yes. Each Alex Perry piece is dispatched with signature on delivery, ensuring it arrives safely into your hands.
How much will I pay for shipping?
Complimentary shipping is provided on every order, both domestic and international, including returns and exchanges.
International orders are dispatched via DHL Express on a Delivery Duty Paid basis - all taxes and duties are included, with nothing further to pay upon arrival.
All deliveries require a signature on receipt.
Returns
How can I initiate a return?
To initiate a return, please contact our Client Services team within 14 days of receiving your order.
You will be provided with a complimentary returns shipping label, along with a returns invoice for international orders.
What is the return policy?
Full-priced garments may be returned within 14 days of delivery, provided they are in their original condition - unworn, unaltered, and with all tags intact.
Pieces purchased on sale are eligible for exchange or store credit; refunds are not offered on these styles.
Can I get a refund for a discounted item?
Pieces purchased on sale are not eligible for refunds. Sale items are, however, eligible for exchange or store credit.
How do I redeem the credit note I received from my return?
Following the processing of your return, our Client Services team will email you a credit note containing a unique code. Simply enter the code in the 'Discount Code' field at checkout.
Please note that credit is tied to the email address used on the original order.
When will I receive my refund?
Upon arrival at our returns address, each return is subject to a quality inspection before being processed. Our Client Services team will notify you once your return has been finalised.
Funds typically return to your original payment method within 3-5 business days from that confirmation.
Orders
Can I amend or cancel an order once it is placed?
Amendments and cancellations can be accommodated provided your order has not yet been dispatched.
If you require a change, please contact our Client Services team at the earliest opportunity and they will assist where possible.
How will my order be delivered?
Every order is dispatched via premium courier to ensure secure and timely arrival.
Deliveries within Australia are fulfilled by Australia Post Express. International orders are shipped with DHL Express.
Product
The style I want is out of stock. What can I do?
Many Alex Perry pieces are crafted in limited quantities and styles can sell through quickly.
Should the piece you are seeking show as unavailable, please contact our Client Services team. They can check availability across our stockist network and explore alternatives on your behalf.
How do I determine my size?
A detailed size guide is available on every product page. Our Client Services team is also on hand to offer personal sizing guidance and recommendations.
Alex Perry garments are precision-tailored to a structured silhouette. For pieces with a cupped bodice or in bonded crepe, we recommend selecting the size that most closely aligns with your largest measurement.
Please note that Alex Perry garments are sized to the UK scale - our conversion chart will help you locate your equivalent size.
Bride
Do you have gowns available to buy now?
Yes. The Bride Edit is our ready to wear bridal collection, available for immediate delivery. Pieces are produced in limited quantity.
For all other Alex Perry Bride gowns, please contact our Bride consultants via our Contact page with the style you have in mind, and they will assist with a rush order wherever possible.
Does Alex Perry Bride hold trunkshows?
New collections are previewed throughout the year through our Bride stockists.
For details on upcoming trunkshows and availability, please visit Bride Trunkshows page.
Can I view Alex Perry Bride in person?
All Alex Perry Bride orders are facilitated online, and fittings are not held in house.
We recommend contacting one of our Bride stockists, each of whom holds samples of the collection to view in person. Locations and contact details are listed on our Stockists page, and our Bride consultants can offer further guidance via our Contact page.
What sizes does Alex Perry Bride offer?
Alex Perry Bride is available in UK4 to UK20, following the same sizing as our ready to wear.
The Alex Perry size guide details specific measurements for each size. Our Bride consultants are also on hand to offer personal sizing guidance via our Contact page.
Can the design of my gown be modified?
Each Alex Perry Bride style is designed in house with considered detail. Made to order gowns are produced to that design, and modifications or design changes are not offered.
What should I do if my gown requires alterations?
We recommend alterations to your gown are made with a trusted tailor.
Should you require further guidance, our Bride consultants are available via our Contact page.
How do I purchase Alex Perry Bride?
Alex Perry Bride orders are placed directly with our client advisors. A deposit of 30% secures your order, with the balance payable prior to dispatch.
To begin, please contact our Bride consultants via our Contact page.
How long will my Alex Perry Bride order take?
Made to order gowns require 4-6 months in production.
An estimated delivery date is confirmed at the time of your deposit, and you will receive monthly updates on your order thereafter.
Can Alex Perry Bride be returned or exchanged?
Alex Perry Bride ready to wear follows our standard returns policy, as outlined under Returns.
Made to order gowns are crafted individually to each order and are not eligible for return or exchange unless faulty.
Contact
How can I contact Alex Perry customer service?
Our Client Services team is available Monday through Friday, 9am-5pm AEST, excluding NSW public holidays.
You may reach us at clientservices@alexperry.com.au and we will respond at the earliest opportunity.
Where are your stores located?
A full list of our international stockists is available on our Stockists page. We recommend contacting each boutique directly for current inventory enquiries.
Within Australia, Alex Perry ready to wear is available exclusively through alexperry.com.au.